Overview

This website is operated by Mitson Design. Throughout the site, the terms “we”, “us” and “our” refer to Mitson Design. Mitson Design offers this website, including all information, tools and services available from this site (the “Service”) to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms of Service (the “Terms”), including any additional terms and policies referenced here and/or available by hyperlink (e.g. our Privacy Policy, Shipping Policy, and Refund & Returns Policy). These Terms apply to all users of the site, including without limitation browsers, customers, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use the Service. Any new features or tools added to the current store shall also be subject to these Terms. We reserve the right to update, change or replace any part of these Terms by posting updates here. Your continued use of the site following any changes constitutes acceptance of those changes.

Our store is hosted on Wix.com Ltd. They provide the online e-commerce platform that allows us to sell our products and services to you.

1. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction, or you are the age of majority and have given us your consent to allow any minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction (including copyright laws) in using the Service.
You must not transmit any worms, viruses, or any code of a destructive nature.
A breach or violation of any Term will result in an immediate termination of your access to the Service.

2. General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform to connecting networks/devices. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.
Section headings are for convenience only and do not limit these Terms.

3. Accuracy, Completeness & Timeliness of Information

We are not responsible if information on this site is not accurate, complete, or current. Material is provided for general information only and should not be relied upon as the sole basis for decisions without consulting primary, more accurate or more timely sources. Any reliance is at your own risk.
Historical information may be provided for reference only. We may modify site contents at any time, but have no obligation to update any information. You agree it is your responsibility to monitor changes.

4. Modifications to the Service & Prices

Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part/content) at any time without notice.
We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance.

5. Products & Services

Certain products or services may be available exclusively online and/or in limited quantities.
Colours and images of products are displayed as accurately as possible; we cannot guarantee your device’s display will be accurate.
We reserve the right (but are not obligated) to limit sales of products/services to any person, region, or jurisdiction; to limit quantities; to discontinue any product; and to change descriptions or pricing at any time.
We do not warrant that the quality of any products, services, or information will meet your expectations, or that any errors in the Service will be corrected.
Returns/Refunds: Please see our Refund & Returns Policy (no refunds/exchanges on originals and custom pieces; damaged/incorrect items accepted with photo evidence within 30 days).

6. Accuracy of Billing & Account Information

We reserve the right to refuse any order. We may limit or cancel quantities per person, per household, or per order (including orders using the same account, card, billing or shipping address). If we change or cancel an order, we may notify you via the email/billing address/phone number provided at purchase.
You agree to provide current, complete, and accurate purchase and account information, and to promptly update details (including email address and payment details) so we can complete transactions and contact you as needed.
For details on refunds/returns, see our Refund & Returns Policy.

7. Shipping

Shipping timelines, rates, free-shipping thresholds, customs/duties, and delivery processes are governed by our Shipping Policy. Risk of loss passes upon delivery to the shipping address you provide. Please ensure your address is accurate; we are not responsible for delays or costs due to incorrect or incomplete addresses.

8. Optional Tools

We may provide access to third-party tools which we neither monitor nor control. You acknowledge that we provide access “as is” and “as available” without warranties or endorsements. Any use is entirely at your own risk and discretion, and you should ensure you are familiar with the terms of the relevant third-party provider(s). Future features/services will also be subject to these Terms.

9. Third-Party Links

Third-party links on this site may direct you to websites not affiliated with us. We are not responsible for examining or evaluating content or accuracy and we disclaim any liability for third-party materials, websites, products, or services. Review third-party policies before engaging in any transaction. Complaints or questions regarding third-party products should be directed to the third party.

10. User Comments, Feedback & Other Submissions

If you send submissions (e.g., ideas, proposals, plans, reviews) whether at our request or unsolicited (collectively, “comments”), you agree that we may edit, copy, publish, distribute, translate, and use them in any medium, at any time, without restriction or compensation. We have no obligation to maintain comments in confidence, to pay for comments, or to respond.
We may (but are not obligated to) monitor, edit, or remove content we determine, in our sole discretion, to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, otherwise objectionable, or in violation of any party’s rights or these Terms.
You agree your comments will not violate any rights of third parties (including copyright, trademark, privacy, or other personal or proprietary rights) and will not contain unlawful, abusive, or obscene material, viruses, or malware. You may not use a false email address or mislead us or others as to the origin of comments. You are solely responsible for your comments and their accuracy.

11. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

12. Errors, Inaccuracies & Omissions

Occasionally there may be information on the site or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct errors and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice (including after you have submitted your order).
We undertake no obligation to update or clarify information except as required by law.

13. Prohibited Uses

In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content:
(a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any applicable laws or regulations; (d) to infringe upon our or others’ intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or malicious code; (h) to collect or track personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent security features of the Service or any related website. We reserve the right to terminate your use for violating any prohibited use.

14. Intellectual Property

All content on the site (including artwork, images, graphics, logos, text, and design) is owned by or licensed to Mitson Design and is protected by applicable intellectual property laws. You may not use, reproduce, or distribute any content without our prior written permission.

15. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of the Service will be uninterrupted, timely, secure, or error-free, or that results will be accurate or reliable.
You agree that the Service and all products delivered to you (except where expressly stated) are provided “as is” and “as available” without any warranties, express or implied, including merchantability, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Mitson Design, its directors, officers, employees, affiliates, agents, contractors, suppliers, or service providers be liable for any indirect, incidental, punitive, special, or consequential damages, including lost profits, revenue, savings, data, replacement costs, or similar damages, arising from your use of the Service or any products procured using the Service, even if advised of their possibility. In jurisdictions that do not allow exclusion or limitation of liability for consequential or incidental damages, liability shall be limited to the maximum extent permitted by law.

16. Indemnification

You agree to indemnify, defend, and hold harmless Mitson Design and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or third-party rights.

17. Severability

If any provision of these Terms is unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed. This does not affect the validity and enforceability of any remaining provisions.

18. Termination

These Terms are effective unless and until terminated by either you or us. You may terminate at any time by notifying us that you no longer wish to use the Service or when you cease using the site.
If in our sole judgment you fail, or we suspect you have failed, to comply with any provision of these Terms, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; we may also deny you access to the Service (or any part thereof).

19. Entire Agreement

These Terms and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior agreements, communications, and proposals, whether oral or written. Any ambiguities in interpretation shall not be construed against the drafting party.

20. Governing Law

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Scotland, and you agree to the exclusive jurisdiction of the Scottish courts (without prejudice to any mandatory consumer protections in your country of residence).

21. Changes to Terms of Service

You can review the most current version of the Terms at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates here. Your continued use of the website or Service following the posting of changes constitutes acceptance of those changes.

22. Contact Information

Questions about the Terms should be sent to: hello@mitsondesign.com.

Mitson Design
Edinburgh, United Kingdom
📧 hello@mitsondesign.com
🌐 www.mitsondesign.com