Privacy Policy

Last updated: 13th October 2025

This Privacy Policy describes how Mitson Design (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.mitsondesign.com (the “Site”), use our services, or otherwise communicate with us (collectively, the “Services”).

By using or accessing the Site, you agree to the collection, use, and disclosure of your personal information as described in this policy. If you do not agree, please do not use our Site or Services.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal requirements. The latest version will always be posted on this page, with the “Last updated” date shown above.

Information We Collect

We collect personal information that you provide directly to us and information automatically collected when you interact with our Site.

Information you provide may include:

Your name, email address, billing and shipping address, and phone number
Payment details (processed securely via our payment provider; we do not store full card information)
Order details and purchase history
Any information you send to us via email, forms, or customer service messages

Information collected automatically:
When you browse our Site, we may collect certain information automatically through cookies and analytics tools, such as your IP address, browser type, device information, and how you interact with our website.

How We Use Your Information

We use your personal information to:

Process and fulfil orders, including shipping and payments
Communicate with you about your order, delivery, or inquiries
Send relevant updates, offers, or marketing (if you’ve opted in)
Improve and maintain our Site and customer experience
Comply with legal or tax obligations
Detect or prevent fraud and unauthorised transactions

Like many websites, we use cookies to operate our Site effectively, analyse traffic, and enhance your shopping experience. You can adjust your browser settings to refuse or delete cookies; however, some parts of the Site may not function correctly without them.

For more information on cookies used by Wix, please visit their official policy here:
👉 https://support.wix.com/en/article/cookies-and-your-wix-site

How We Share Your Information

We only share your personal information when necessary to operate our business or comply with legal obligations. This may include sharing data with:

Service providers (such as Wix, payment processors, couriers, and email service providers)
Business partners helping us deliver our services or marketing communications
Legal authorities, if required to do so by law or to protect our rights

We do not sell or rent your personal information.

Data Retention

We keep your information only as long as necessary to fulfil the purposes outlined in this policy—such as maintaining your account, completing transactions, or complying with legal obligations.

Your Rights

Under UK and EU data protection law (GDPR), you have the right to:

Access the personal information we hold about you
Request correction or deletion of your data
Withdraw consent for marketing at any time
Object to processing in certain circumstances
Lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been misused

To exercise these rights, please contact us using the details below.

Security

We take reasonable measures to protect your personal information from unauthorised access, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be processed outside of the UK or EEA, including by our partners such as Wix. In such cases, appropriate safeguards (such as Standard Contractual Clauses) are used to ensure your data remains protected.

Contact

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact:

Mitson Design
hello@mitsondesign.com
www.mitsondesign.com